Payments and Compliance Management
Payment
How do I check the payment status of a load?
In order to view the payment status of a load in the Convoy app, please open your app and select "My Loads" in the bottom menu. Then select “Completed...
Why is my payment blocked?
Below are common reasons for experiencing payment failure. You may see these codes on booked loads or on your carrier profile page. Please review the ...
How do I get a 1099 form from the Convoy Platform to file my taxes?
In order to file your taxes, your 1099 forms from The Convoy Platform (owned and operated by Flexport Freight Tech LLC) will be available starting in ...
How To Add a Debit Card
Adding a debit card to your payment profile in the Convoy app is easy and enables you to get paid within eight hours if you select same-day QuickPay ...
How do I set up default payout speeds?
When getting paid via the Convoy Platform, flexible payment options are offered on nearly every load. The standard payment timeline is 30-days, but br...
What if I use a factoring company?
Carriers can assign payouts for loads booked via the Convoy app to factors, but most carriers choose to save money by receiving direct payouts via the...
How do I set up my payment profile to get paid?
There are two options for setting up payment in the Convoy app. Carriers can either choose to receive direct payments through the Convoy Platform or r...
What do I do if my BOL is rejected?
Uploading clear, complete BOLs in the Convoy app is the final step to confirm the delivery of a shipment. When picking up a shipment, take the time to...
How do I select or change the payout speed on a load?
QuickPay gives you the ability to choose the payment speed that meets the needs of your business on every load. No contracts or hidden fees. There are...
How does QuickPay work?
QuickPay offers fast and flexible payment speeds to meet your business needs. Carriers that choose to get paid directly for loads booked via the Con...
QuickPay Discount Terms and Conditions
Carriers are eligible for a discount on Same-Day and Two-Day QuickPay payouts when when meeting the following requirements: The driver for the load ...
How can I contact the payment teams?
If you have questions about your payment status, detention status, or getting set up for payment for loads, please email carriersupport@convoy.com. I...
How do I request detention?
It’s easy to get compensated for eligible wait time at facilities by requesting hassle-free detention in the Convoy app. Before requesting, please ens...
Carrier Standards, Scores & Safety
How do I submit my insurance?
Please take one of the following steps: Option 1 : Ask your insurance agent to send your Certificate of Insurance to the Convoy Platform at carrie...
Convoy Platform Carrier Performance Expectations
Brokers utilizing the Convoy Platform have strict service expectations to meet their shipper customers' needs. To ensure we are meeting those servic...
Cancelling/Falling off Loads
Falloff occurs more than 48 hours prior to pickup = No Scorecard Impact Falloff occurs between 24 - 48 hours prior to pickup = Partial Scorecard Impac...
On-Time Arrival
Convoy Platform's On-Time Policy: Drivers must arrive by the shipment appointment times stated in the app to be considered on-time. The later you arri...
How to navigate your scorecard / Request a shipment review
What is your carrier scorecard: The carrier scorecard provides a clear and transparent record of your historical performance metrics. It tracks key ar...
Carrier Performance Metrics and Evaluation
Overview: The Convoy Platform evaluates carrier performance based on three quality metrics: On-Time, Falloffs (Cancellations), and App Use. Based on a...
App Use Troubleshooting
Unsure why a load is not qualifying for App Use? Use these troubleshooting steps to make sure that the phone settings are not interfering with the Co...
Understanding Fault Severity
By considering that each of these faults has its own level of severity, we are able to give credit to those carriers who arrive less late to their app...
Carrier Score: How is it calculated?
To account for a carrier's history on the Convoy Platform, performance scores are calculated by combining scores from the last 50 shipments, 60 days, ...
Quality App Use
Convoy Platform's App Use Policy and Requirements: The correct driver and/or device is assigned to the shipment. Location services are enabled 4 hours...
FAQ: Convoy Platform Safety Scores
What is the Convoy Platform safety score? The Convoy Platform uses data from the FMCSA to create a safety score for each carrier in the network. If a ...
What are the Convoy Platform’s compliance requirements?
Carriers may receive a notification that they do not currently fit the Convoy Platform's compliance requirements. This is generally because of the com...
Carrier Account Reactivation
If a carrier has been deactivated from the Convoy Platform (typically due to failing to meet Convoy's performance standards ), they are welcome to re...
Carrier Activation for Carriers that Hauled for Convoy, Inc.
The Convoy Platform is now owned and operated by Flexport Freight Tech LLC as a shipment marketplace . If you previously had an account with the freig...