If a carrier has been deactivated from the Convoy Platform (typically due to failing to meet Convoy's performance standards), they are welcome to reach out and inquire about account reactivation. Convoy finds that in general, it takes 6 months to implement meaningful changes in a carrier company that will allow them to be successful on the Convoy Platform. Requests made before this 6-month period will not be considered for account reactivation.
To initiate the reactivation process, please reach out to firstname.lastname@example.org from an email address on file with the FMCSA for your company. Please include your MC or DOT number in the request.
Please contact email@example.com with any additional questions.