Payments and Account Management

Payment
QuickPay Discount Terms and Conditions
Carriers are eligible for a discount on Same-Day and Two-Day QuickPay payouts when when meeting the following requirements: The driver for the load ...
How does QuickPay work?
QuickPay offers fast and flexible payment speeds to meet your business needs. Carriers that choose to get paid directly for loads booked via the Con...
How do I select or change the payout speed on a load?
QuickPay gives you the ability to choose the payment speed that meets the needs of your business on every load. No contracts or hidden fees. There are...
How do I set up default payout speeds?
When getting paid via the Convoy Platform, flexible payment options are offered on nearly every load. The standard payment timeline is 30-days, but br...
How do I request detention?
It’s easy to get compensated for eligible wait time at facilities by requesting hassle-free detention in the Convoy app. Before requesting, please ens...
What do I do if my BOL is rejected?
Uploading clear, complete BOLs in the Convoy app is the final step to confirm the delivery of a shipment. When picking up a shipment, take the time to...
How can I contact the payment teams?
If you have questions about your payment status, detention status, or getting set up for payment for loads, please email carriersupport@convoy.com. I...
How do I check the payment status of a load?
In order to view the payment status of a load in the Convoy app, please open your app and select "My Loads" in the bottom menu. Then select “Completed...
What if I use a factoring company?
Carriers can assign payouts for loads booked via the Convoy app to factors, but most carriers choose to save money by receiving direct payouts via the...
How To Add a Debit Card
Adding a debit card to your payment profile in the Convoy app is easy and enables you to get paid within eight hours if you select same-day QuickPay ...
How do I set up my payment profile to get paid?
There are two options for setting up payment in the Convoy app. Carriers can either choose to receive direct payments through the Convoy Platform or r...
Why is my payment blocked?
Below are common reasons for experiencing payment failure. You may see these codes on booked loads or on your carrier profile page. Please review the ...