Payments and Account Management

In order to view the payment status of a load in the Convoy app, please open your app and select "My Loads" in the bottom menu. Then select “Completed...

Below are common reasons for experiencing payment failure. You may see these codes on booked loads or on your carrier profile page. Please review the ...

Adding a debit card to your payment profile in the Convoy app is easy and enables you to get paid within eight hours if you select same-day QuickPay ...

When getting paid via the Convoy Platform, flexible payment options are offered on nearly every load. The standard payment timeline is 30-days, but br...

Carriers can assign payouts for loads booked via the Convoy app to factors, but most carriers choose to save money by receiving direct payouts via the...

There are two options for setting up payment in the Convoy app. Carriers can either choose to receive direct payments through the Convoy Platform or r...

Uploading clear, complete BOLs in the Convoy app is the final step to confirm the delivery of a shipment. When picking up a shipment, take the time to...

QuickPay gives you the ability to choose the payment speed that meets the needs of your business on every load. No contracts or hidden fees. There are...

QuickPay offers fast and flexible payment speeds to meet your business needs. Carriers that choose to get paid directly for loads booked via the Con...

Carriers are eligible for a discount on Same-Day and Two-Day QuickPay payouts when when meeting the following requirements: The driver for the load ...

If you have questions about your payment status, detention status, or getting set up for payment for loads, please email carriersupport@convoy.com. I...

It’s easy to get compensated for eligible wait time at facilities by requesting hassle-free detention in the Convoy app. Before requesting, please ens...

The Convoy Platform determines carrier quality based on three quality metrics: On-Time, Falloffs (Cancellations), and App Use. Based on the quality me...

Unsure why a load is not qualifying for App Use?  Use these troubleshooting steps to make sure that the phone settings are not interfering with the Co...

By considering that each of these faults has its own level of severity, we are able to give credit to those carriers who arrive less late to their app...

Convoy Platform's On-Time Policy: The later you arrive past the appointment time, the more it negatively impacts your on-time performance score.   Lat...

To account for a carrier's history on the Convoy Platform, performance scores are calculated by combining scores from the last 50 shipments, 60 days, ...

Convoy Platform's App Use Policy and Requirements: The correct driver and/or device is assigned to the shipment. Location services are enabled 4 hours...

Falloff occurs more than 48 hours prior to pickup = No Scorecard Impact Falloff occurs between 24 - 48 hours prior to pickup = Partial Scorecard Impac...

Brokers utilizing the Convoy Platform have strict expectations of service as they strive to meet the needs of their shipper customers. To do this, the...

How do I submit a COI to Highway? If you have not worked with Highway before, use this link to register and provide your insurance agent information...

What is the Convoy Platform safety score? The Convoy Platform uses data from the FMCSA to create a safety score for each carrier in the network. If a ...

Carriers may receive a notification that they do not currently fit the Convoy Platform's compliance requirements. This is generally because of the com...

If a carrier has been deactivated from the Convoy Platform (typically due to failing to meet Convoy's performance standards ), they are welcome to re...

The Convoy Platform is now owned and operated by Flexport Freight Tech LLC as a shipment marketplace . If you previously had an account with the freig...