Mobile App
Dispatching
How do I give feedback or report a problem with the app?
If you have ideas to improve the app experience for carriers, we want to hear from you! If the app isn't working as you would expect, we want to inves...
How do I view and accept loads?
With the Convoy Platform it's easy to find and book loads, so you spend less time chasing freight and more time on what matters. First, open the Con...
Dispatch: Importance of Assigning and Adding Drivers
Drivers are required to be assigned for all shipments. Having the correct drivers assigned to each shipment benefits everyone: Easy load monitoring. ...
Special Requirements for Loads
Some loads may have special requirements due to the operations of the facility, the nature of the product, etc. Any load that has special requirements...
How Do I Create a Saved Search?
Saving your favorite searches for loads make it even easier to find work on the Convoy Platform. When you create a saved search, you are notified imme...
How do I assign or reassign drivers on the app?
You can assign or reassign a driver in the Convoy app at any time leading up to the pickup of the shipment. However, to be eligible for the QuickPay ...
Driving
How do I upload a document (POD/BOL)?
Sending the broker of record an approved bill of lading (BOL) or proof of delivery (POD) is required before a payment will be issued, regardless of wh...
How do I complete a load?
To haul loads booked through the Convoy Platform, ensure that your location services from your phone's settings are turned on for the Convoy app. Leav...
How to Report a Delay
If you are going to be late to pick-up or drop-off, you must immediately notify the broker of the load so that the facility can be made aware. Shipper...
How to report a problem on a load / How to request to cancel a load?
If any issues arise during an active load, it’s important to notify the broker of the load as soon as possible. If you are running late, have a proble...
What if I need to use a lumper service?
The Convoy Platform offers hassle-free lumper payments directly in the Convoy app. To be eligible to receive an EFS money code, you must have the corr...
I’m getting a message that says “Screen Overlay Detected”, what do I do?
Here are the steps to follow if you are running into a message that says “ Screen Overlay Detected ” when trying to access your Convoy app. Tap on “Op...
Why should my phone be plugged in and charging?
When you or your drivers are on a load booked through the Convoy app, it is incredibly important to have accurate and real time location tracking on. ...
How to Disable Android Battery Optimization
In order for your location to track on you or your driver's Android device, it is important that "android battery optimization" is disabled for the Co...
How do I turn on location services?
If your location services are not set to "Always" in the Convoy app, the first pop-up in the app will direct you to update your general phone settings...
How to Disable Your iPhone's Power Save Mode
In order for your location to track on you or your driver's iPhone device, it is important that "Power Save Mode" is disabled for the Convoy app. As a...
Why are important shipment details missing from the Convoy app?
To ensure loads are delivered timely, accurately, and securely, the Convoy app will not display certain details about a shipment until four (4) hours ...