Why should my phone be plugged in and charging?


When you or your drivers are on a load booked through the Convoy app, it is incredibly important to have accurate and real time location tracking on. Carriers benefit from location tracking by sending automatic ETAs, in/out times, and detention compensation.

Why you should keep your phone plugged in: A phone device will attempt to conserve battery when it is not charging. Depending on your device, running on battery alone may mean location tracking is poor. Therefore, it's recommended that drivers always keep their phone plugged in, even when it is fully charged.