How do I give feedback or report a problem with the app?
If you have ideas to improve the app experience for carriers, we want to hear from you! If the app isn't working as you would expect, we want to investigate! The best way to alert the platform support team about your issues is through the "Give Feedback" option in the app.
Steps to give the Convoy Platform feedback:
Open the Convoy app and tap ‘Services’ in the bottom menu
Under the ‘Account & App Support’ section, tap ‘Give Convoy Feedback’
Choose from the following options:
Report an issue with the app
Suggest an improvement
Provide details and if applicable, include photos
Tap “Submit Feedback”
If you are unable to use the Convoy app to report a problem, please email carriersupport@convoy.com for your app-related issue.
If you are having load-related issues, please contact the broker of the load by tapping the support icon in the top right corner of the load details page. From here you can report the issue in the app to the broker or call the broker at the listed phone number. For more detailed instructions, view this help article.