Quality App Use

Convoy Platform's App Use Policy and Requirements:

The correct driver and/or device is assigned to the shipment.
Location services are enabled 4 hours prior to pickup and remain enabled throughout the entire shipment.
A Driver/Dispatcher marks completion events for each stop.
A GPS signal of the assigned device is detected at each stop’s facility.
A clear image of the BOL entire is uploaded into the app within 24 hours of completing the final delivery stop of a shipment.

You can review the loads impacting your score by selecting the “Profile” tab and tapping ‘App Use’. If you have any questions or concerns about a load, you can click Request Review directly in the app and we will happily review.

While hauling a load through the Convoy Platform, it is expected that the carrier provides automated location information. By providing this information, Convoy Platform is better able to service carriers by reducing or eliminating ETA calls, responding faster to problems on loads, and allowing carriers to receive automated detention payout.

To satisfy automated location information requirements, a carrier must meet all of the following conditions on a shipment:

The correct driver and/or device is assigned to a shipment.
- Explanation: When a dispatcher accepts loads, please change the ‘Driver’ to the individual that will be hauling the shipment. The individual assigned as the driver on a shipment will have their location services tracked. This allows the Convoy Platform to properly track the shipment.
Driver completion event: For each step of a shipment (pickup and stops), a completion event needs to be logged, either through an automatic trigger via GPS, or by the driver manually selecting the load progress button upon completion.
- Explanation: Properly completed events allow us to monitor the progress of shipments in real time, ensuring efficient deliveries. The information we gather from this can be used to adjust transit times, understand facility wait times, and properly compensate for detention.
Location services are turned on: The tracked device has location services enabled starting 4 hours prior to the scheduled pickup appointment time and continuing throughout the entirety of the load. Location services also need to be turned on for empty trailer pick up and drop offs.
- Explanation: With location services turned on, the Convoy Platform is able to provide accurate and timely ETA updates to shippers which ultimately results in significantly fewer ETA calls and text messages.
GPS signal detected at each stop: To verify that the correct driver has successfully reached each stop facility and the time of this event, the Convoy Platform uses GPS signals from the user's device. This signal is also used to maintain up to date progress tracking for each shipment.
Uploaded Bill of Lading: A clear picture of all signed Bills of Lading (BOLs) is uploaded via the Convoy app within 24 hours of completing the final delivery stop of a shipment. If you use a factoring company for payment, you still must upload a BOL within the timeframe. Please note, sending the BOL via email does not qualify as app-using, as the BOL must be uploaded via the app to meet this requirement. Learn how here.

Following all these steps and still not qualifying for Quality App Use? Check out this article for assistance troubleshooting.

How to ensure a phone is connecting properly to the Convoy Platform app:

Location services are enabled to ALWAYS ON.
Ensure only one device is logged into a single user account (only log into the Convoy Platform app using that device's unique phone number).
Power save mode is OFF. Have a charging cable on-hand during a shipment.
If a phone has an OEM/Carrier power saving mode, turn OFF or white list Convoy Platform.

Benefits of using the Convoy Platform app:

Hassle-free Detention: The location services in the app allow us to clearly understand the length of time in the yard beyond your appointment time, easily allowing us to offer detention payments without the hassle of the normal back and forth.
QuickPay: QuickPay is available on every shipment booked via the Convoy Platform. Discounted prices are available for carriers who meet the QuickPay discount requirements.
Hassle-free experience: With the app providing us with automatic shipment updates, the Convoy Platform is able to understand where there may be delays. With that information, we’re able to cut down significantly on the amount we contact you via call and text, and proactively work to ensure you do not experience additional problems on your next stops.