Payments and Account Management
Payment
How do I request detention?
It’s easy to get compensated for eligible wait time at facilities by requesting hassle-free detention in the Convoy app. Before requesting, please ens...
What do I do if my BOL is rejected?
Uploading clear, complete BOLs in the Convoy app is the final step to confirm the delivery of a shipment. When picking up a shipment, take the time to...
How can I contact the payment teams?
If you have questions about your payment status, detention status, or getting set up for payment for loads, please email carriersupport@convoy.com. I...
How do I check the payment status of a load?
In order to view the payment status of a load in the Convoy app, please open your app and select "My Loads" in the bottom menu. Then select “Completed...
What if I use a factoring company?
Carriers can assign payouts for loads booked via the Convoy app to factors, but most carriers choose to save money by receiving direct payouts via the...
How does QuickPay work?
QuickPay offers fast and flexible payment speeds to meet your business needs. Carriers that choose to get paid directly for loads booked via the Con...
How To Select A Payment Speed
QuickPay gives you the ability to choose the payment speed that meets the needs of your business on every load. No contracts or hidden fees. There are...
How To Add a Debit Card
Adding a debit card to your payment profile in the Convoy app is easy and enables you to get paid within eight hours if you select same-day QuickPay ...
QuickPay Discount Terms and Conditions
Discounts on Same-Day and Two-Day QuickPay payouts are available under the following conditions: The driver for the load is assigned at least 4 hour...
How do I set up my payment profile to get paid?
There are two options for setting up payment in the Convoy app. Carriers can either choose to receive direct payments through the Convoy Platform or r...