Payments and Account Management
Payment
How do I check the payment status of a load?
In order to view the payment status of a load in the Convoy app, please open your app and select "My Loads" in the bottom menu. Then select “Completed...
Why is my payment blocked?
Below are common reasons for experiencing payment failure. You may see these codes on booked loads or on your carrier profile page. Please review the ...
How To Add a Debit Card
Adding a debit card to your payment profile in the Convoy app is easy and enables you to get paid within eight hours if you select same-day QuickPay ...
How do I set up default payout speeds?
When getting paid via the Convoy Platform, flexible payment options are offered on nearly every load. The standard payment timeline is 30-days, but br...
What if I use a factoring company?
Carriers can assign payouts for loads booked via the Convoy app to factors, but most carriers choose to save money by receiving direct payouts via the...
How do I set up my payment profile to get paid?
There are two options for setting up payment in the Convoy app. Carriers can either choose to receive direct payments through the Convoy Platform or r...
What do I do if my BOL is rejected?
Uploading clear, complete BOLs in the Convoy app is the final step to confirm the delivery of a shipment. When picking up a shipment, take the time to...
How do I select or change the payout speed on a load?
QuickPay gives you the ability to choose the payment speed that meets the needs of your business on every load. No contracts or hidden fees. There are...
How does QuickPay work?
QuickPay offers fast and flexible payment speeds to meet your business needs. Carriers that choose to get paid directly for loads booked via the Con...
QuickPay Discount Terms and Conditions
Carriers are eligible for a discount on Same-Day and Two-Day QuickPay payouts when when meeting the following requirements: The driver for the load ...
How can I contact the payment teams?
If you have questions about your payment status, detention status, or getting set up for payment for loads, please email carriersupport@convoy.com. I...
How do I request detention?
It’s easy to get compensated for eligible wait time at facilities by requesting hassle-free detention in the Convoy app. Before requesting, please ens...
Carrier Standards, Scores & Safety
How do I submit my insurance?
How do I submit a COI to Highway? If you have not worked with Highway before, use this link to register and provide your insurance agent information...
FAQ: Convoy Platform Safety Scores
What is the Convoy Platform safety score? The Convoy Platform uses data from the FMCSA to create a safety score for each carrier in the network. If a ...
What are the Convoy Platform’s compliance requirements?
Carriers may receive a notification that they do not currently fit the Convoy Platform's compliance requirements. This is generally because of the com...
Convoy Platform Carrier Performance Expectations
Brokers utilizing the Convoy Platform have strict expectations of service as they strive to meet the needs of their shipper customers. To do this, the...
Carrier Account Reactivation
If a carrier has been deactivated from the Convoy Platform (typically due to failing to meet Convoy's performance standards ), they are welcome to re...
Carrier Activation for Carriers that Hauled for Convoy, Inc.
The Convoy Platform is now owned and operated by Flexport Freight Tech LLC as a shipment marketplace . If you previously had an account with the freig...