How do I submit my insurance?

Please take one of the following steps: 

Option 1: Ask your insurance agent to send your Certificate of Insurance to the Convoy Platform at carrierinsurance@convoy.com. Include this support article to ensure they have fulfilled the COI requirements listed below.

Option 2: Fill out this form to provide your insurance agent’s contact information. From there we will send a Certificate of Insurance request to your agent on your behalf. 

NOTE: The COI must come from your insurance agent directly. We do not accept COIs from carriers as proof of insurance.

Once your COI has been received, it can take up to 3 business days for the Convoy Platform to verify your COI.

The insurance agent should send a COI to carrierinsurance@convoy.com that follows the requirements listed below.

Insurance agent must include carrier's DOT number on the certificate.

Insurance agent must include ALL insurance coverages, limits, and exclusions that the carrier carries - not just the minimum requirements listed below. Complete disclosure maximizes the carrier's access to loads on our platform.

The COI must include at least:

• $1,000,000 auto liability coverage 

• $100,000 cargo coverage 

• NAIC number for all underwriters

• VINs for all scheduled autos

• List Flexport Freight Tech LLC as the certificate holder:

  Flexport Freight Tech LLC
  3255 160th AVE SE, FL 2
  BELLEVUE, WA 98008
  carrierinsurance@convoy.com

The underwriter for each policy must have an AM Best Rating of B+ or better in order to work with the Convoy Platform.

• If the policy is scheduled autos, all scheduled VINs must be listed

• If the policy has any exclusions, please list them under "Description of Operations"

• Reefer Breakdown coverage

• Trailer Interchange coverage

• Non-owned Trailer Property Damage coverage

Please contact carrierinsurance@convoy.com.