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How do I add a new driver?

One of Convoy's app use requirements is to assign the correct driver to each load. It's easy to add a new driver to your carrier profile via the Convoy app or Carrier Web. Just follow these simple steps:

Add a Driver via the Convoy App

The Convoy app allows dispatchers to add drivers to their fleet. There are no subscriptions or fees, just follow these simple steps:

Go to the Profile tab and scroll down to the Carrier Information section. Click on 'Dispatchers & Drivers'.



On the driver management page, click on 'Add New User'.

add new user


Add your driver's name

add name


Add your driver's cell phone number.


*You must add the drivers' mobile number in order for them to login with a six digit verification code. Drivers added to your profile cannot see rates or offers in the app.



Select a role for the user.
This article has a chart that explains the differences between role types. 


add role


Your driver has now been added to your fleet! They will receive a text from Convoy with a link to download the Convoy app.

Driver has been added

Add a Driver via the Carrier Web

  1. Sign In to Convoy Carrier Web.

  2. Go to Account Settings: At the top right, click your name. From the dropdown list, select 'Account Settings'.
    Having trouble finding this page? Click here to directly navigate directly to your Account Settings page.

  3. Click 'Add User': Scroll down to the 'Drivers & Dispatchers' section and click 'Add User' to initiate the process of adding a new driver.

  4. Enter the driver's information: Input the driver's name, phone number, email address, and role. Ensure that you double-check all information entered to avoid any errors. 

  5. Save the driver's information: Click the 'Save' button to save the driver's information to your carrier's profile.
  6. Your driver has now been added to your fleet! They will receive a text from Convoy with a link to download the Convoy app.


It is the dispatcher's responsibility to ensure the drivers moving Convoy shipments are using the Convoy app and are correctly assigned to each shipment. Follow these links for some helpful resources to make sure you're ready for your next Convoy load:

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