Brokerage and Fleet Management
Fleet Management
How do I edit or delete a driver's profile?
Whether you need to update your driver's phone number, add their CDL or change their role for your carrier, this can all be done seamlessly in the app...
How do I add a new driver?
One of the Convoy Platform's app use requirements is to assign the correct driver to each load. It's easy to add a new driver, just follow the steps b...
How do I track my fleet with Convoy?
Dispatchers can use the free fleet tracking feature in the Convoy app by following the steps below: Open the Convoy app on your mobile phone Tap the "...
How to Add Commercial Driver’s License (CDL) Information on Your Carrier Profile
Carriers using the Convoy Platform can add or edit their CDL information on their profile through the Convoy app or Carrier Web. Adding CDL informatio...
What are the types of user roles and permissions? What information can my drivers see?
There are 4 different types of users that a carrier profile may have on the Convoy Platform. Each has access to different types of information, as out...
Brokerage
How does the Convoy Platform work with brokers?
The Convoy Platform enables carriers to find high-quality freight from known brokers across the United States via the Convoy app and carrier web. Brok...
Can I see the broker and facility address?
Yes, detailed facility information for every load is provided including the broker name, facility names, and facility addresses. You also have access...
What if I accidentally accepted a load?
When accepting or bidding on loads through the Convoy app, please be aware that these are real shipments and that by accepting a load, you are agreein...