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What are partner loads and how do carriers book them?


Partner loads give carriers access to more quality loads in one place, with the Convoy perks they love. 


Program Overview

What are partner loads?

Partner loads are shipments posted by third party brokers (i.e., partner) on the Convoy digital freight network. This means that there are even more loads available via Convoy for carriers to keep their trucks full and reduce empty miles.  


For partner loads, Convoy facilitates the relationship between the carrier and the third party partner that posted the load. As a result, carriers establish a relationship with the partner during the booking process and will receive a rate confirmation from the partner via Convoy. In this context, Convoy is not providing brokerage services. 


How does booking a partner load benefit carriers? 

Partner loads give carriers access to even more loads on the lanes they love, keeping their trucks full and reducing empty miles. Carriers booking partner loads get the Convoy benefits they are accustomed to like Convoy QuickPayTM, hassle-free detention and single-tap lumper code requests.


Plus, carriers can feel confident booking partner loads because Convoy has vetted each partner and provides payment protection on loads completed on-time and without incident. 


Booking a Partner Load

How will carriers know if they are booking a partner load via Convoy?

Carriers will find and bid on partner loads the same way they find and bid on Convoy loads.  Partner loads will be identified in the load details and will say “Brokered by______” At this point, carriers have the option to place a bid on the partner load or keep looking for loads. Carriers have access to available facility insights before confirming the load so they can make an informed decision.  


Is “Book Now” available on partner loads?  

Some partner loads have the “Book Now” rate and some do not. All partner loads offer bidding.  


What is the process for booking a partner load?

After a carrier confirms the load, some partners require a completed carrier packet before issuing the rate confirmation. The details screen for each load will indicate whether a completed carrier packet is required.


Carriers will receive a rate confirmation from the partner via Convoy with the partner’s name and contact information. This establishes the partner as the broker of record on the load. Carriers should not go to pickup before they receive the rate confirmation.


Hauling a Partner Load 

Who do carriers contact if they have in-transit issues while hauling partner loads? 

If carriers or drivers experience in-transit issues while hauling partner loads, please contact the partner rather than Convoy. The partner’s contact information is available in the app as well as on the rate confirmation. 


For app support or payment, please contact Convoy at 425-214-1769 ext: 4.


How do carriers track progress for partner loads? 

Carriers will use the Convoy app for tracking, marking progress, and uploading paperwork.


Payments and Incidentals

Who pays carriers for completed partner loads? 

Payment will be made via Convoy and in accordance with the carrier’s Convoy payment profile. Carriers using a factoring company are responsible for directing the factoring company to Convoy for payment inquiries, not the partner. 


What is the incidental policy for partner loads?

Partners adopt Convoy’s payment and incidental policies. This means carriers still benefit from our industry-leading payment offerings, like Convoy QuickPay, hassle-free detention, and in-app lumper codes. Carriers can review these links to learn more about Convoy’s incidental policy for truck orders not used (TONU) and detention.


Who is responsible for approving TONU and extra incidental fees associated with partner loads?

The partner is responsible for approving truck orders not used (TONU), layovers, and extra stop fees. Once approved, payment is handled through Convoy.


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