The Convoy Platform enables carriers to find high-quality freight from known brokers across the United States via the Convoy app and carrier web. Brokers post loads on the Convoy Platform, which carriers can bid on and book to keep their trucks full and earning on the lanes they like to run.
Booking a load
How will a carrier know which broker they're booking with?
When viewing a load, the broker of the load will be clearly stated in the Load Details page under “Brokered by ____”. Carriers can place a bid or keep looking for loads. Carriers have access to available facility insights before confirming the load so they can make an informed decision.
Is the Book Now option available on all loads?
Some brokers may offer a “Book Now” rate and some may not. All loads will have the option to place a bid.
What is the process for booking a load?
After a carrier confirms a load, some brokers require a completed carrier packet before issuing the rate confirmation. The details screen for each load will indicate whether a completed carrier packet is required.
Carriers will receive a rate confirmation from the broker via Convoy with the broker's name and contact information. This establishes the partner as the broker of record on the load. Carriers should not go to pickup before they receive the rate confirmation.
Hauling a Load
Who do carriers contact if they have in-transit issues while hauling loads?
If carriers or drivers experience in-transit issues while hauling loads, they must contact the broker of the load. The broker’s contact information is available in the app as well as on the rate confirmation.
How do carriers track progress for the load?
No matter the broker of record, carriers must use the Convoy app for tracking, marking progress, and uploading paperwork on every load.
Payments and Incidentals
Who pays carriers for completed loads?
Payment will be made via the Convoy Platform and in accordance with the carrier’s payment profile. Carriers using a factoring company are responsible for directing the factoring company to Convoy for payment inquiries.
What is the incidental policy?
All brokers follow the Convoy Platform’s payment and incidental policies. This means carriers benefit from industry-leading payment offerings, like QuickPay, hassle-free detention, and in-app lumper codes.
Who is responsible for approving TONU and extra incidental fees associated with partner loads?
The broker is responsible for approving truck orders not used (TONU), layovers, and extra stop fees. Once approved, payment is handled through the Convoy Platform.