If a carrier has been deactivated from the Convoy network (typically due to failing to meet Convoy's performance standards), they are welcome to reach out and inquire about account reactivation. Convoy finds that in general, it takes 6 month's time to implement meaningful changes in a carrier company that will allow them to be successful in the Convoy network. Requests prior to this timeframe are not eligible for account reactivation.
To initiate the reactivation process, please email firstname.lastname@example.org from an email address on file with Convoy or the FMCSA with the following information:
- MC/DOT number
- Explanation of changes that have been made to your company (specifically relating to scheduling, driver app use education, fleet management, and staffing)
After being reactivated, carriers must proceed through a guided probation period. During this period, the carrier must maintain quality scores above threshold for the metric they were originally deactivated for. The carrier will continue through Guided Probation until their overall score earns an Acceptable rating.
Please contact email@example.com with any additional questions.