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Understanding fault severity

Under Convoy’s previous program, carrier faults would always have a 100% impact on their scorecard, regardless of how late you arrived or how far out you cancelled the load. By considering that each of these faults has its own level of severity, we are able to give credit to those carriers who arrive less late to their appointments and falloff of their load sooner, rather than later. 



We understand that plans sometimes change and unforeseen circumstances may result in having to falloff a shipment. Any falloffs that take place 48 hours before pickup will not count against the carrier's score, while falling off within 24 hours will have a 100% impact on their score. With severity in mind, carriers that falloff under 48 hours, but with more than 24 hours to pickup will receive credit the sooner they report the falloff.  Visit here to learn more about Convoy's falloff performance metrics.

  • Example: if a carrier falls off 40 hours to pickup, the falloff fault will only be 21%, compared to falling off 22 hours before pickup, the fault will count as 100%


At Convoy, arriving on-time to your appointment is vital in ensuring we can continue providing a diverse selection of loads to the carriers in our network. On-time is measured by whether you check in at each stop by the appointment time listed on the ratecon. Visit here to learn more about Convoy's on-time performance metrics. 


On-Time is measured at each stop of a shipment and then combined into a shipment on-time score by weighting each stop based on importance to the successful completion of the shipment. Generally, importance is weighted with Live having the most importance, and then Loaded Trailers, and then Empty Trailers.

    • Example: A shipment with a late to a Live stop and an on-time to an Empty Trailer stop will have a lower score than being on-time to a Live Stop and late to an Empty Trailer stop.


In terms of severity for on-time arrival, a carrier who arrives 20 minutes after their appointment will have a better on-time percentage than if the carrier arrived 45 minutes late. 

    • Example: If a carrier arrives to their appointment 15 minutes late, they will be considered as 82% on-time, while arriving to their stop 45 minutes late will make them a 17% on-time.


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