Carrier Resource Center

What do you need help with?

On-Time Arrival

At Convoy, arriving on-time to your appointment is vital in ensuring we can continue providing a diverse selection of loads to the carriers in our network. On-time is measured by whether you arrive at each stop by the appointment time listed on the ratecon. Carriers can also receive partial credit if they arrive less than 60 minutes after their appointment, while carriers that arrive 60 minutes or more after their appointment will be considered 100% late. Visit here to learn more about Severity.


You can check the loads impacting your score by selecting the Past Jobs tab on the main menu, and selecting the scorecard metric: ON-TIME.


More Information on On-time:

  • Convoy tracks if the driver arrives on-time to each stop of a shipment. This is then combined into an overall on-time score for the shipment by weighting each stop based on its importance to the successful completion of the load. Generally, importance is weighted with Live having the most importance, and then Loaded Trailers, and then Empty Trailers
    • Example: A shipment with a late to a Live stop and an on-time to an Empty Trailer stop will have a lower score than being on-time to a Live Stop and late to an Empty Trailer stop.
  • Carriers that arrive late to a stop because they were delayed at a previous Convoy stop will be excused if the carrier was on-time to the previous stop and was delayed due to facility issues,  making it infeasible to arrive on-time to the next stop.
  • Carriers who show a consistent history of manually entering arrival times may stop receiving full on-time credit.
  • A carrier must be on-time and meet all app use requirements (learn more here) in order to qualify for hassle-free detention at that stop. 
  • While arriving on-time is important, please be aware of facility rules listed on the ratecon on how early you can arrive at the facility. Many facilities allow you to check in early, while others will not allow check in prior to appointment time.
Was this article helpful?
5 out of 6 found this helpful
Have more questions? Submit a request