To account for a carrier's history with Convoy, quality scores are figured by combining scores from the last 50 shipments, 60 days, and 360 days. This ensures that carriers with a long term history of high quality are not negatively impacted by short term issues, while also accounting for a higher shipment count for carriers with high volume in 60 days.
A carrier's score over their last 50 loads and their shipments in the 60 days make 80% of their score, while 360 day scores receive the remaining 20%.
For carriers that have less than 50 shipments in 60 days, their performance on those 50 loads will have a higher weight when calculating their score.
- Example: If a carrier has completed 39 shipments in the last 60 days, their last 50 shipments will hold a higher value over their 60 day score.
- 60 Day weight: 39 shipments / 89 shipments (total of 60 days and 50 shipments) = 43.8% * 80% = 35.05% of total score
- 50 Day weight: 50 shipments / 89 = 56.17% * 80% = 44.94% of total score
Conversely, if a carrier has had more than 50 shipments in the last 60 days, their performance within the 60 days will have the higher weight.
- Example: If a carrier has completed 120 shipments in the last 60 days, their 60 day score will be weighted more heavily over their last 50 shipments.
- 60 Day weight: 120 shipments / 170 shipments (total of 60 days and 50 shipments) = 70.58% * 80% = 56.47% of total score
- 50 Day weight: 50 shipments / 170 = 29.41% * 80% = 23.52% of total score
We understand that not every carrier has the same business model, therefore, they shouldn’t be graded the same as a carrier with an opposite level of volume. Our new score calculation allows us to have a more accurate and objective view into a carrier's performance.