When you or your drivers are on a Convoy load, it is incredibly important to have accurate and real time location tracking for Convoy. Carriers benefit from location tracking by sending automatic ETAs, in/out times, and detention compensation.
Why should you keep your phone plugged in: A device will attempt to conserve battery when it is not charging. Depending on your device, running on battery alone may mean location tracking is poor. Therefore, Convoy recommends driver's always keep their phone plugged in, even when it is fully charged.