Convoy partners with RMIS (Registry Monitoring Insurance Services) for continuous Certificate of Insurance monitoring on auto and cargo coverage as well AM Best Ratings for insurance providers. 

How do I submit a COI to RMIS?

Carriers are required to have their insurance agent/broker send an updated Certificate of Insurance to transportation@truckstop.com. 

Steps to Take:

1. Copy these steps and send this to your insurance agent/broker.
2. Have your insurance agent/broker send a copy of your COI listing the requirements below to transportation@truckstop.com. RMIS must be listed as a certificate holder to work with Convoy. Please follow the below format:
   
   

   Insured:

   <INSERT THE NAME AND MC/DOT NUMBER OF THE INSURED>

   
   Certificate Holder:

   R.M.I.S.
   5388 Sterling Center Drive
   Westlake Village, CA 91361
   

3. It can take up to 3 business days for RMIS to verify your COI after it is received.

Once your insurance has been verified by RMIS, you may become “Dispatch Ready” with Convoy!
If you have questions for RMIS, you can call (888) 643-8174, or email transportation@truckstop.com.

What happens after my COI is submitted to RMIS?

Once RMIS verifies the Certificate of Insurance meets Convoy’s requirements listed in the terms of service, it will automatically update in Convoy’s system the day the policy goes into effect. Please note, RMIS is unable to process any certificates received from the carrier. If a carrier would like to confirm if their renewal certificate has been received, they are more than welcome to contact RMIS to verify at (888) 643-8174.

Please be advised it can take up to 3 business days for RMIS to verify a carrier’s insurance after the insurance agent/broker emails it to transportation@truckstop.com.

What are Convoy's insurance requirements?

For shipments within the United States:

• Auto Liability limits must be no less than $1,000,000 USD 
• Cargo insurance limits must be no less than $100,000 USD
• The insurance company for each policy must have an AM Best Rating of B+ or better.
• The policy must be in effect. 

For cross-border shipments:

• Auto Liability limits must be no less than $2,000,000 CAD 
• Cargo insurance limits must be no less than $200,000 CAD
• The insurance company for each policy must have an AM Best Rating of B+ or better.
• The policy must be in effect. 

For any questions regarding the insurance requirements, please contact Convoy’s Insurance Team at insurance@convoy.com.