How do I submit my insurance?
Insurance verification is required to maintain full access to the Convoy Platform (owned and operated by Flexport Freight Tech LLC). Every carrier must have a COI on file with the Convoy Platform that lists Flexport Freight Tech LLC as the certificate holder.
How do I submit my Certificate of Insurance (COI)?
Please take one of the following steps:
Option 1: Ask your insurance agent to send your Certificate of Insurance to the Convoy Platform at carrierinsurance@convoy.com. Include this support article to ensure they have fulfilled the COI requirements listed below.
Option 2: Fill out this form to provide your insurance agent’s contact information. From there we will send a Certificate of Insurance request to your agent on your behalf.
NOTE: The COI must come from your insurance agent directly. We do not accept COIs from carriers as proof of insurance.
How long will it take for my insurance to be verified?
Once your COI has been received, it can take up to 3 business days for the Convoy Platform to verify your COI.
[For Insurance Agencies]: What needs to be on the COI?
The insurance agent should send a COI to carrierinsurance@convoy.com that follows the requirements listed below.
DOT NUMBER:
Insurance agent must include carrier's DOT number on the certificate or reference the DOT number in the email to carrierinsurance@convoy.com
SHOW ALL COVERAGES:
Insurance agent must include ALL insurance coverages, limits, and exclusions that the carrier carries - not just the minimum requirements listed below. Complete disclosure maximizes the carrier's access to loads on our platform.
MINIMUM REQUIREMENTS:
The COI must include at least:
$1,000,000 auto liability coverage
$100,000 cargo coverage
NAIC number for all underwriters
VINs for all scheduled autos
List Flexport Freight Tech LLC as the certificate holder:
Flexport Freight Tech LLC
3255 160th AVE SE, FL 2
BELLEVUE, WA 98008
carrierinsurance@convoy.com
The underwriter for each policy must have an AM Best Rating of B+ or better in order to work with the Convoy Platform.
ALSO INCLUDE (If your client carries these coverages):
If the policy is scheduled autos, all scheduled VINs must be listed
If the policy has any exclusions, please list them under "Description of Operations"
General liability coverage
Reefer Breakdown coverage
Trailer Interchange coverage
Non-owned Trailer Property Damage coverage
Questions or concerns?
Please contact carrierinsurance@convoy.com.