When product is rejected, Convoy needs the following information to get the fastest resolution. All information is required. Please remember, missing information may result in extended resolution times.
- Which product was rejected. (Be specific on how many pallets or boxes).
- If multiple types of product is rejected, we often need a case count of each individual item number (in the form of SKU, UPC, barcode, or DU #) to proceed. This count sometimes needs to be done manually, and cannot be determined by the BOL.
Please review the following article for more information on photos of rejected product