When product is rejected, Convoy needs the following information to get the fastest resolution. All information is required. Please remember, missing information may result in extended resolution times.
Required information:
- Which product was rejected. (Be specific on how many pallets or boxes).
- If multiple types of product is rejected, we often need a case count of each individual item number (in the form of SKU, UPC, barcode, or DU #) to proceed. This count sometimes needs to be done manually, and cannot be determined by the BOL.
- Reason for rejection. (What was the reason the facility gave you for rejecting the product?)
- An overview photo of all rejected product, a close-up photo of every label on the pallet(s), and a close-up photo of every unique barcode. (These photos must be clear and legible.)
- A photo of the BOL, with rejection marked.
Please review the following article for more information on photos of rejected product
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