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How to report a problem / How to request to cancel a load?

If any issues arise during an active load, it’s important to notify us as soon as possible. If you are running late, have a problem at pick up or delivery, have a damaged load, or need to request to cancel the load you can report the problem in the app and a Convoy representative will reach out to you to address the issue.


To report a problem in the app navigate to the active load under “Jobs”, then select "Support" in the upper right hand corner. From there, select "Report Problem” and select the relevant issue. This will automatically flag in our system and someone from Convoy will reach out as soon as possible to get more details and help resolve the issue.

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