Carrier Resource Center

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I’m getting a message that says “Screen Overlay Detected”, what do I do?

Here are the steps to follow if you are running into a message that says “Screen Overlay Detected” when trying to access your Convoy app.

  1. Tap on “Open Settings” when you see the error that a screen overlay was detected 
  2. Disable your other Screen Overlay apps
  3. Switch back to Convoy, and accept permissions prompts

After following these steps, you can go back to your Settings and re-enable your other Screen Overlay apps.

If you are still running into issues, contact Convoy at (425)214-1769 x1.

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