Call

For the fastest response to your Convoy questions, please call (425) 214-1769 and choose from the following extensions below:

1. Loads in Progress and Lumpers (24-7 line)
2. Brokerage 
   1.  South
   2.  Midwest
   3.  Southwest
   4.  Northwest
   5.  Northeast
   6.  Southeast
3. New Carrier Sign Up
4. Accounting

Text

Phone numbers for Convoy texting will vary. When Convoy sends a text with a link to download the app, please save this number as "Convoy Text" in your contacts. 

Email

General Support: support@convoy.com 

Compliance: compliance@convoy.com 

Detention requests: please go to convoy.com/detentionrequest or email detention@convoy.com 

Report an Issue in the Convoy App

If you're on a load in progress and run into any issues that we at Convoy should know about, you can report an issue in the app. This will flag one of our Live Operations team members, who will then reach out to you directly to resolve the issue. Note, this is the same process for requesting detention.