When accepting or bidding on loads through the mobile app, please be aware that these are real shipments and that by accepting a load, you are agreeing to take the shipment. As soon as your press accept and confirm, we'll send you a rate confirmation. Falling off a load will impact your performance score.
If you accidentally accepted a load through our app, please let us know as soon as possible. You can notify our team that you would like to cancel the load by following these steps:
1. Go to the menu and tap "Jobs & Offers".
2. Under "My Jobs" tap on the load you accidentally accepted.
3. Tap on the support menu (• • •) in the top right hand corner.
4. Tap on "Cancel Job".
If you want to talk to our team, you can reach our live operations team at: 425-214-1769 ext. 1.