When a product is rejected, you must immediately report the problem to the broker of the shipment. Please provide the broker with any information they request in order to get the fastest resolution.
While each broker may request different information, below is a recommendation of the contents to send as a starting point.
Rejected product information:
Which product was rejected. (Be specific on how many pallets or boxes).
If multiple types of product is rejected, we often need a case count of each individual item number (in the form of SKU, UPC, barcode, or DU #) to proceed. This count sometimes needs to be done manually, and cannot be determined by the BOL.
Reason for rejection. (What was the reason the facility gave you for rejecting the product?) The reason should be on the delivery receipt or BOL.
An overview photo of all rejected product, a close-up photo of every label on the pallet(s), and a close-up photo of every unique barcode. (These photos must be clear and legible.)
A photo of the BOL, with rejection marked.
Please review the following article for more information on photos of rejected product.