If tapping a Convoy link (containing https://cnvy.app.link/) is sending you to the App Store instead of taking you directly to the load or page you expected, you may be experiencing a known issue with app deep links on iOS. Follow the steps below to resolve this.

Reinstall the Convoy App

Reinstalling the app ensures you have the latest version and clears any cached link-handling behavior that may be causing the redirect.

  1. Delete the Convoy app from your iPhone by pressing and holding the app icon, then selecting Remove App > Delete App.
  2. Restart your phone by powering it off completely, then turning it back on.
  3. Redownload the app from the App Store. Search for "Convoy" and tap download to install the latest version.
  4. Log back in and try tapping the link again.

Still Having Issues?

If the problem persists after reinstalling, please report it directly from within the app:

  1. Open the Convoy app and go to the Services tab in the bottom menu.
  2. Tap Give Convoy Feedback.
  3. Describe what you're experiencing so our team can investigate.

Your feedback helps us identify and fix issues faster.

Note: This issue has been observed on iOS only and is not consistently reproducible across all devices. If you are not on the latest app version, reinstalling as described above is the most reliable first step.