Mobile App
Dispatching
Accessing Contract Freight
Through the Convoy Platform, carriers can access contract freight. Contract freight can add stability to your schedule, keeping your trucks full and e...
How do I view and book loads?
With the Convoy Platform it's easy to find and book loads, so you spend less time chasing freight and more time on what matters. First, open the Con...
How Do I Search for Loads / Create a Saved Search?
Saving your favorite searches for loads make it even easier to find work on the Convoy Platform. When you create a saved search, you are notified imme...
What is the Convoy app login policy?
Can I log into the Convoy app from multiple mobile devices? Users can only be logged into the Convoy app from one mobile device at any given time. ...
How do I give feedback or report a problem with the app?
If you have ideas to improve the app experience for carriers, we want to hear from you! If the app isn't working as you would expect, we want to inves...
Dispatch: Importance of Assigning and Adding Drivers
Drivers are required to be assigned for all shipments. Having the correct drivers assigned to each shipment benefits everyone: Easy load monitoring. ...
Special Requirements for Loads
Some loads may have special requirements due to the operations of the facility, the nature of the product, etc. Any load that has special requirements...
How do I assign or reassign drivers on the app?
You can assign or reassign a driver in the Convoy app at any time leading up to the pickup of the shipment. However, to be eligible for the QuickPay ...
Driving
How do I upload a document (POD/BOL)?
Sending the broker of record an approved bill of lading (BOL) or proof of delivery (POD) is required before a payment will be issued, regardless of wh...
How do I complete a load?
To haul loads booked through the Convoy Platform, ensure that your location services from your phone's settings are turned on for the Convoy app. Leav...
How to Report a Delay
If you are going to be late to pick-up or drop-off, you must immediately notify the broker of the load so that the facility can be made aware. Shipper...
How to report a problem on a load / How to request to cancel a load?
If any issues arise during an active load, it’s important to notify the broker of the load as soon as possible. If you are running late, have a proble...
Why should my phone be plugged in and charging?
When you or your drivers are on a load booked through the Convoy app, it is incredibly important to have accurate and real time location tracking on. ...
What if I need to use a lumper service?
The Convoy Platform offers hassle-free lumper payments directly in the Convoy app. To be eligible to receive an EFS money code, you must have the corr...
I’m getting a message that says “Screen Overlay Detected”, what do I do?
Here are the steps to follow if you are running into a message that says “ Screen Overlay Detected ” when trying to access your Convoy app. Tap on “Op...
How to Disable Android Battery Optimization
In order for your location to track on you or your driver's Android device, it is important that "android battery optimization" is disabled for the Co...
How do I turn on location services?
If your location services are not set to "Always" in the Convoy app, the first pop-up in the app will direct you to update your general phone settings...
How to correct shipment status errors using self-service rollback
The self-service rollback feature allows you to correct shipment status errors directly in the app. You can use this feature to fix mistakes such as: ...
How to Disable Your iPhone's Power Save Mode
In order for your location to track on you or your driver's iPhone device, it is important that "Power Save Mode" is disabled for the Convoy app. As a...
Why are important shipment details missing from the Convoy app?
To ensure loads are delivered timely, accurately, and securely, the Convoy app will not display certain details about a shipment until four (4) hours ...