On a limited basis, Carriers with larger fleets will be able to integrate with Project 44 to import their truck lists and assign trucks to shipments on Carrier Web (carrier.convoy.com) as well as use ELD functionality for shipment tracking. Please see the frequently asked questions below to learn more about this capability.
1. Am I eligible for ELD tracking?
If eligible, you will see instructions for how to get started on Carrier Web (carrier.convoy.com/account). If you do not see these instructions, your account is not eligible for ELD support. Please continue to have your drivers use the app, which provides drivers the best way to communicate with us about on-road status and issue resolution. We’ve added new features to the app, like Report Pickup Blocked / Dropoff Block, that can also reduce the need for Convoy to reach out to you for updates. If you have additional questions, please feel free to contact our support team.
2. How do I get started using an ELD for location services?
Convoy has worked with Project 44, a leading supply chain visibility platform to provide ELD-based location information for carriers to use on Convoy shipments. If eligible, you will find instructions on carrier.convoy.com/account (see image below), for creating an account with Project 44 (if you don’t already have one), connecting your Project 44 account with your Convoy account, and getting started with ELD-based tracking on your Convoy shipments.
3. Can I use ELDs with Convoy without connecting to Project 44?
No, support for ELD-based tracking is only available on Convoy through Project 44.
4. How does Convoy use my ELD data?
Convoy uses your ELD to collect location data during your shipment. When a truck is assigned to a shipment, we start looking for that truck 3.5 hours before the shipment start time, just as we would look for an app-using driver's location 3.5 hours before a shipment begins. If you’ve previously worked with Convoy using the app, this is similar to our requirements for Quality App Usage.
The ELD provides location coordinates to Convoy throughout the shipment and allows us to know when you have arrived at a pickup or dropoff location. Once the shipment is complete, we automatically stop tracking the truck. We do not collect any hours of service information from your ELD or Project 44.
5. I am eligible for ELD tracking and integrated with Project 44, but my truck list is empty or incomplete.
Please make sure you have added your ELD provider to your Project 44 account, and have linked your Project 44 account to your Convoy account.
For most ELD providers, Convoy is able to automatically import your truck list directly from Project 44, and updates to your truck list must be made in your Project 44 account. If you are unable to update your truck list with Project 44, please email Project 44’s support team at CarrierServices@project44.com.
Please note, certain ELD providers do not provide truck lists directly to Project 44, and carriers using those devices will need to manually maintain their truck list directly with Convoy.
6. How do I assign trucks to shipments?
In Carrier Web, eligible carriers will be able to assign trucks to individual shipments, and should do this at least 3.5 hours before the shipment pickup time. ELD and truck assignment features are only available in Carrier Web, not in the Convoy app. Shipments must have a dispatcher assigned, and either a truck or a driver assigned, or both. If you are not assigning a truck, your driver must be using the app with location services enabled at least 3.5 hours before the shipment pickup time. Please note, you may still get outreach from Convoy for ETA updates, if we are detecting issues with your location tracking.
You can assign a truck to a shipment in either of two ways: from the list of all your booked loads (https://carrier.convoy.com/jobs), or from the individual load’s detail page (accessed by clicking on that load from the Booked Loads list).
Please note, you must upload your BOL within 24 hours of load completion. If you use a factoring company for payment, you still must upload a BOL within the timeframe.
7. If I am eligible to use ELDs, do my drivers need to use the app?
In order to provide Convoy with required location information, shipments must have either a truck or a driver assigned, or both. (Dispatchers must also be assigned to shipments.) If you are assigning a truck, you are not required to also assign a driver. If you are not assigning a truck, your driver must be using the app with location services enabled at least 3.5 hours before the shipment pickup time.
We still recommend that your drivers use the app, which provides them the best way to communicate with us about on-road status and issue resolution. We’ve added new features to the app, like Report Pickup Blocked / Dropoff Blocked, which can also reduce the need for Convoy to reach out to you for updates.
Please note, you must upload your BOL within 24 hours of load completion. If you use a factoring company for payment, you still must upload a BOL within this timeframe.
8. How will ELD use affect my performance?
Carriers are still required to comply with Convoy’s location tracking policy starting at 3.5 hours prior to pickup through load completion, which allows Convoy to provide real-time shipment progress to shippers (more details here). Eligible carriers may now meet this requirement by linking an ELD and assigning the correct truck to a shipment, and/or assigning a driver who is using the Convoy app with location enabled throughout the shipment.
In the event automated tracking is not available, or ETA is uncertain or if it indicates a likely late arrival, carriers are required to be responsive to outreach so we can monitor progress. Please ensure that your assigned contact person (i.e. dispatcher) on a shipment is available to reply to phone calls or texts from Convoy in a timely manner. Additionally, even if you use a factoring company for payment, Convoy requires upload of a BOL within 24 hours of load completion.
9. Can I still receive QuickPay if I use ELD to share location data?
Yes. To receive QuickPay on a load using ELD tracking, you must assign the correct truck to a shipment at least 3.5 hours before pickup and ensure ELD tracking remains active for the duration of the delivery. Carriers still need to upload a photo of the BOL within 24 hours of completion at the delivery.