Carrier Resource Center

What do you need help with?

You have an upcoming shipment!


Congrats on your first load with Convoy!
It looks like you have an upcoming shipment scheduled. To meet shipper expectations, please ensure that you or your driver arrive before the pickup appointment.

In the section below you'll see a checklist of items that need to be completed on each load for your trip to be considered successful. Learn more about the benefits of using the app here.

Let's do a quick run-down!

Before your shipment
Review all load details to ensure you have the correct equipment required for the load.
Add your drivers to your Convoy profile and ensure they have the Convoy App downloaded.
Assign the correct driver to the load.
Ensure that driver's location services are on and set to “Always” at least 3.5 hours before pickup.
During your shipment
Make sure that Location Services are left on “Always” for the entirety of the load.
Communicate any delays or issues by using the "Report an Issue" feature in the app as soon as possible, preferably more than 1 hour before the appointment.
Arrive on-time to each stop.
Double check that each stop has the correct departure time recorded and is marked complete in the app before moving on to your next stop.
After your shipment
Upload the BOL within 24 hours of product delivery.
Finally, let’s see how you did on your first run! Review your performance scores under the “Profile” tab in the app. If you have any questions or concerns about a load, you can click Request Review directly in the app and we will happily review.

How to accelerate your business

with Convoy

Arrive on time to all stops of a load Alert Convoy ASAP if unable to haul a load Meet all driver app-use requirements
Learn more Learn more Learn more

Tips for the Road

Thank you for taking the time to review this article. We’re happy that you've decided to join the Convoy network and we're especially excited to help you start off on the right foot. Should you have any questions, feel free to reach out to us anytime at


Here’s to a long and successful partnership!


Convoy's Quality & Compliance Team


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