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Why is my new score different?

Overview

As Convoy transitions its Carrier Performance Program, a number of carriers will see their given score change from what they recently saw before the changes. Most carriers should not be concerned with changes they are seeing, as Convoy is also adjusting the penalty thresholds it uses.

For All Metrics

  • History that is accounted for: Instead of accounting for only a carriers last 50 shipments, a carriers score now includes a combination of 50 shipments, 60 days, and 360 days scores.
    • Due to this, history in shipments more than 50 shipments ago will now be accounted for in a carriers scorecard (either positive or negative).
    • If a carrier has struggled in their last 50 shipments, but prior to that had high performance, their score will get better to account for the longer term history.
    • If a carrier has excelled in their last 50 shipments, but previously had low performance, their score will likely worsen, but their recent history is weighted higher than their longer term.
  • Scores are no longer reset after Warning or Suspension: If you have received a Warning or Suspension in the past 360 days, your score was reset at that point, not accounting for previous history. The new score you see will not account for that reset, accounting for history prior to the Warning or Suspension. Recent history will receive a higher weight, so as you improve your performance, you score will quickly increase.

On-Time

  • Accounting for all stops: Instead of only accounting for On-Time to Pickup, the new program accounts for all stops (Pickup and Delivery).
    • If you previously had some late pickups, but excelled at On-Time Delivery, you likely will see a higher score to account for the fact you made up time and delivered on-time.
    • If you previously were typically on-time to pickup, but were late to delivery, your score will likely decrease due to not completing loads on time.
  • Accounting for severity: While the previous program treated a late either 0% or 100%, the new program assigns a severity score based on how late a carrier is.
    • If you have lates on your scorecard, but most of them have a low level of severity (Less than 20 mins late), then your score may increase.

Falloff

  • Accounting for early falloffs: Previously, carriers had to falloff more than 96 hours to pick to be excused, if the falloff was carrier caused. In the new program, carriers only need to fall off 48 hours prior to pick
  • Accounting for severity: While the previous program treated a falloff as either 0% or 100%, the new program assigns a severity score based on how early a carrier falls off prior to pick.
    • If you have lates on your scorecard, but most of them have a low level of severity (Less than 20 mins late), then your score may increase.
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