What is Guided Probation?

• After being suspended or deactivated, a carrier will enter a Guided Probation period. During this period, the carrier must maintain quality scores above threshold for the quality metric they were originally suspended for (Falloffs, On-Time, or App Use). The carrier will continue through Guided Probation until their overall score has an Acceptable rating.

What happens if I go from an At Risk back to Suspension rating?

• If a carrier fails to increase their quality while in Guided Probation, they are deactivated and removed from the Convoy network. Although we hope to work well with every carrier in our network, when a carrier continuously fails to meet our quality standards, we unfortunately have to part ways.

How long will I be in Guided Probation?

• The length of time in Guided Probation is predicated on how often the carrier hauls Convoy loads and if those loads are completed to Convoy’s quality standards. Once the carrier's overall score has an Acceptable rating, they will then reenter the normal performance cycle.

What happens if my score decreases to a Suspension rating for a second time?

• If a carrier successfully reenters the network and earns an Acceptable rating, but falls back into a Suspension rating within 6 months from the last Suspension rating, the carrier will be deactivated and removed from the Convoy network. If the carrier falls back into a Suspension rating after 6 months, they will once again be placed on a two-week suspension followed by Guided Probation.