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Power Only Toll Infractions and Bill Backs

To ensure continued access to our shared trailer pool, we are looking to partner with the carriers in our network to keep our trailers in safe, working order. As part of this effort, a pre-trip inspection is required for all Convoy Go power only shipments per the Convoy/Carrier Trailer Use Agreement and as per the guidelines set by the FMCSA. Pre-trip inspections increase road safety and help reduce potential trailer downtime. Additionally, pre-trip inspections help carriers identify issues such as underinflated tires before starting to haul a shipment, and escalate the issue to Convoy for immediate action, ensuring they avoid billbacks from accrued tire damage.

Frequently Asked Questions about Toll Infractions

Starting on March 1st, 2020 carriers began receiving invoices for tolls related infractions. 

Why was I invoiced for a toll on a Convoy shipment?

Toll infractions are matched using time stamps to a specific shipment and billed back to the responsible carrier. Convoy is committed to keeping costs low for our trailer pool partners which are in line with standard industry practices for renting commercial trailers and tractors.

How will it work?

Toll bills will be offset from a carrier’s future payment for a shipment: once a toll infraction is assessed to a trailer, Convoy will match the invoice to a shipment and responsible carrier. An invoice will be sent to the carrier using the carrier email on file. Disputes can be sent to fleetbilling@convoy.com.

I received multiple invoices related to the same shipment: how were these charges calculated?

Each toll system is independently operated at the State level and billing set up can vary: some tolls bill for time and miles spent on a specific toll road, so a trailer can receive multiple bills within a short period of time while operating on the same toll road. Toll notes will be emailed to the carrier prior to billing or potential offset. 

I don't recognize the charge, how do I dispute them?

A carrier can dispute a toll invoice by emailing fleetbilling@convoy.com with all relevant information for their dispute within 3 business days of receiving a toll invoice. Convoy will remedy the case within 48 business hours of receipt.

What if I have an EZ Pass for my tractor-power unit?

Carriers with a pre-paid EZ Pass or similar are not specifically exempt from these tolls. Charges billed to Convoy for the trailer during a shipment will be billed back to the carrier in accordance with toll authority practices of billing by the axle including both the power unit and trailer. A Convoy toll invoice is subject to the costs apportioned to the 2 axles of the trailer.

Exemption: If a carrier can provide proof of prepayment to fleetbilling@convoy.com within 48 hrs. following the email notification, then the charges may be waived upon verification from toll authority. 

 

What is a bill back? I have run the same lane for several months and this is the first time I am being billed for a toll.

For more information on bill backs, please review the Power Only Trailer Bill Backs

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