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Communication to Carriers on a Shipment Regarding Coronavirus

Driver health and safety is a top concern for Convoy. In order to provide more information and resources to carriers, we have put together this list of best practices from the Centers for Disease Control & Prevention (CDC) and the World Health Organization (WHO).

The information on this website is for informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of a physician or other qualified healthcare provider with any questions you may have regarding professional medical advice, diagnosis or treatment.

This information is updated as of April 15, 2020. Please check with your state, local, and federal health organizations (including CDC and WHO) for the latest updates. 


Are masks and gloves required at facilities? 

Some counties and jurisdictions are requiring drivers to wear face masks and gloves upon delivery. We recommend carriers check the requirements of the jurisdictions in which they are driving/delivering.

If we receive instructions from customers regarding these requirements, we will flow those through to you.

Is there guidance on handling pallets and other packaged goods?

The CDC guidance states that the risk of contracting the virus is low when handling packaged products. The risk is unknown, however, the CDC guidance states that COVID-19 is unlikely to survive on surfaces that are shipped over a period of days or weeks at ambient temperatures.

Where can I find information on state permits and exemptions of HOS?

Please reference the FMCSA site for information on Emergency Declarations, Waivers, Exemptions and Permits. The FMCSA recommends you check each State's Web site and search for "Issued Emergency Declarations" if you are interested in more details.

What are the recommended habits from the CDC to prevent the spread of COVID-19?

  • Use your own pens and clipboards when marking paperwork or scale tickets at a facility. 
  • Wash your hands with soap and water often. If soap and water are not available, use hand sanitizer 60% or higher in alcohol content.
  • Avoid touching your eyes, nose, and mouth if your hands are not clean.
  • Use disinfectant wipes often to clean interior truck surfaces regularly.

What do I do if I’m sick and can’t complete a shipment?

If you are feeling sick or have recently had a fever, stay home and seek medical guidance. For any loads you have booked, use the Convoy app to notify us and a Convoy representative will reach out to you.

To do so, in the Convoy app navigate to the active load under “My Loads”, then tap “Support” in the upper right-hand corner and tap “Cancel Job”. Confirm you would like to cancel this shipment by tapping "Cancel Job" again. Once confirmed, you can expect a call from our support team to identify the reason for your cancelation. 




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