How does the late fee work?
For certain time-sensitive loads, Convoy reserves the right to impose a fee of up to $50 if (1) you are late to the pick-up appointment; and (2) do not have location services turned on in the Convoy app for the duration of the load. You should only book loads that have a late fee if you acknowledge and agree that you may be subject to such a fee.
Does Convoy apply a late fee on all loads?
No, this only applies to loads which are highly time-sensitive. Loads with a late fee on them are clearly indicated in the load details page within the app/website. If you aren’t sure whether a load has a late fee or not, please refer to your rate confirmation sheet or contact Convoy.
Why do I need to have the Convoy app with location services turned on for these loads?
Convoy uses your location to quickly identify situations if a load may be late to pick or delivery. In addition, we use your location to confirm arrival to pickup and drop-off.
Are there any situations where a late fee will be waived?
Exceptions will be considered on a case-by-case basis. If you’re running late on a load that has a late fee, contact Convoy as soon as possible and continue to follow applicable laws and regulations per the Carrier Terms of Service.
If I want to dispute a late fee, who should I reach out to?
Contact Convoy by emailing firstname.lastname@example.org or via phone at 1-855-5-CONVOY