When a carrier experiences a product rejection for any reason while delivering a load, Convoy will work with the customer to determine how to proceed. The final resolution for the rejected product depends on whether there was an overage, shortage, or damage to the product and takes between 2-6 hours to resolve after all information has been gathered. This resolution time can vary depending on the customer and the time of day the rejection occurs.

If you have any questions that are not answered here, or would like to discuss progress made on the rejection, you can call (425) 214-1769 (Ext 1).

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