The following photos are necessary for our customer to provide a disposition. Provide the necessary photos by uploading through the Convoy app or by sending an email to loadupdates@convoy.com with the load ID in the subject line.

Make sure these photos are clear and legible so time is not spent retaking pictures. The following are examples of clear and easy to read photos that help lead to a faster resolution.

1. Photo of the BOL with the refusal note

2. Photo of the entire amount of refused product. This can range from individual pallets, several cases or a full truck load.

3) Photo of each unique product barcode so that we can identify the product #’s. These can sometimes be found on the wrapped pallet or the individual cases.