At Convoy, we take falloffs seriously. Completing the loads you accept is an important part of doing business together. That said, we understand that it sometimes is necessary to cancel a load due to unforeseen circumstances.
We track each cancellation but it only impacts your access to Convoy loads when it becomes a trend or habit overtime. If you must fall off a load, notify Convoy immediately.
Avoid these top preventable causes of falloff:
- Accidentally clicking to accept a load you don’t intend to take
- Overbooking your trucks
- Underestimating the time it will take a driver to get to the pick-up/drop-off location