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Cancelling/Falling off Loads

At Convoy, we take falloffs seriously. Completing the loads you accept is an important part of doing business together. That said, we understand that it sometimes is necessary to cancel a load due to unforeseen circumstances.

We track each cancellation but it only impacts your access to Convoy loads when it becomes a trend or habit overtime. If you must fall off a load, notify Convoy immediately.

Avoid these top preventable causes of falloff:

  • Accidentally clicking to accept a load you don’t intend to take
  • Overbooking your trucks
  • Underestimating the time it will take a driver to get to the pick-up/drop-off location
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