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Cancelling/Falling off Loads

At Convoy, we take falloffs seriously. Completing the loads you accept is an important part of ensuring we can do business together. We understand that life happens and sometimes it is necessary to cancel a load.

We track each cancellation but it only impacts your access to Convoy loads when it becomes a trend or habbit overtime. If you must fall off a load, notify Convoy immediately.

Avoid these top preventable causes of falloff:

  • Accidentally clicking to accept a load you don’t intend to take
  • Overbooking your trucks
  • Underestimating the time it will take a driver to get to the pick-up/drop-off location
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