Carrier Resource Center

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What happens if I don’t meet Convoy’s performance standards?

Convoy Quality Standards

At Convoy we want to work with the best carriers! We have high quality standards to ensure the best customer service for both our carriers and our shippers. If a carrier is struggling to meet our quality standards they will be notified with what area needs to be improved and given several opportunities to adjust.

If a carrier is still struggling we will place their account on hold for a given time period and potentially remove the carrier from our network. Our goal is to partner with carriers to provide the best service possible.

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