To maintain the quality of our shared trailer pool, we are partnering with the carriers in our network to keep our trailers in safe, working order. We recently made a few updates to the trailer pick up and drop off process to help ensure that we are providing high-quality trailers for you to use on every power-only load. Take a look at the new steps below: 

At Pickup

Step 1: On the “Load Details” page, hit “Begin Trailer Inspection” at the bottom when arriving at pickup and confirm your arrival time and trailer id number. 

Step 2: Complete a walk-around inspection, and select the appropriate condition. You will see three options: 

1. 1. Clean, undamaged, & safe: You are good to go!
2. 
3. 2. Minor or cosmetic issues: Please tell us more about the minor issues on the next screen so we can make improvements to this trailer at a later date. This includes adding a description and uploading photos of the issues that you identified. 
4.  
5. 3. Unusable or unsafe: Please document the issue that is making the trailer unusable, provide pictures of the damage, then click confirm & finish in the app. Convoy will be alerted and someone will reach out to help within 20 minutes.
6. 

Step 3: Click “Confirm & Finish Inspection” in the app. Unless you’ve reported that the trailer is unusable or unsafe, you are ready to hit the road!

At Drop-off

Step 1: At the drop-off location, you will complete a quick drop-off inspection. 

Step 2: If the trailer condition hasn’t changed, select “Yes, still in the same condition” and confirm to complete the inspection.

Step 3: If something has changed, select “No, something has changed” and follow the instructions to properly report the changes, similar to the pickup inspection.