Carriers can request payment status over the phone or email:
- Call 425-214-1769, x4 and then x1 to receive payment status
- Call 425-214-1769, x4 and then x2 to verify a rate
- Email firstname.lastname@example.org with your Convoy load ID
Before contacting the Convoy team regarding your payment status, please have the Convoy load ID available. The Convoy load ID will be on the first page of the rate confirmation sheet next to the carrier name. Convoy will always send an automated email with the expected payment date if a carrier does not earn Quick Pay on a load. These emails are sent after a BOL is approved.
To check on payments that have already been processed, please go to the menu button at the top left corner of the Convoy mobile app. You can navigate to the "payments" tab to locate all completed loads along with payment status.
Please note, if you are requesting payment status on your detention for a load, you will need to email email@example.com in order to receive approval.