What's the best way to contact support?

For load support:

Using the Convoy app is the best way to get support from the broker of the load.

1. Open the app and go to the load details page of the active load

2. Select the Support icon in the upper right-hand corner

3. From here, you can report a problem to the broker's support team, or call/email the broker's support team directly.

   • NOTE: The support phone number and email of the broker are also listed in the rate confirmation for the load.

If you are unable to get in touch with the broker of the load and need help, please contact: brokersupport@convoy.com.

For app and account based support:

For issues with your Convoy Platform account or app, please email the following:

Carrier access/login questions: carrieraccess@convoy.com 

Carrier insurance: carrierinsurance@convoy.com 

App and payment issues: carriersupport@convoy.com 

Factoring support and NOA's: factoringsupport@convoy.com

You can also report an issue with the app or suggest improvements directly in the app by going to the "Services" tab in the bottom menu and selecting "Give Convoy Feedback."