Carrier Resource Center

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What is Convoy's detention policy?

Convoy’s detention policy is $40/hour starting 2 hours after your scheduled appointment time.

Detention charges max out at five hours per stop.

How to request detention through the Convoy app.

The following requirements must be met in order to receive detention:

  • Driver is checked in prior to appointment time
  • For reefer loads, driver pre-cools prior to appointment time
  • Trailer is clean, odorless, and serviceable

How will I know if I received detention and where will I find how much?

Detention compensation will be added onto your original rate, and an updated rate confirmation will be sent to the dispatch emails on file.

If I’m late, do I still get detention?

If you accept a last-minute load and expect to be late, please report your late arrival within the app or to our live operations team at 425-214-1769, option 1. 


Please note that if you call facilities to arrange your own appointments without going through Convoy, you will be forfeiting your claim to detention charges.

 

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