Carrier Resource Center

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What is Convoy's detention policy?

For specific rates on detention, pease review the third page of your Convoy rate confirmation sheet.  Convoy’s detention policy starts 2 hours after your scheduled appointment time, and charges max out at five hours per stop.

The following requirements must be met in order to receive detention:

  • Driver is checked in prior to scheduled appointment time
  • For reefer loads, driver pre-cools prior to appointment time
  • Trailer is clean, odorless, and serviceable

How to request hassle-free detention: 

  • Ensure the app is open and location services are set to "Always" before arriving at the facility. 
  • Request detention during the stop through the app, or learn how to request detention through the Convoy app here.
  • Complete the stop in the app as soon as loading / unloading is finished 
  • A notification will be sent through the app if detention is approved 

How to request manual detention:

Drivers who cannot access detention through the app must submit their request via convoy.com/detentionrequest. The following requirements must be met for the request to be evaluated:

  • Requests are submitted via convoy.com/detentionrequest within 24 hours after the shipment is complete. 
  • A BOL must be submitted and include:
    • In/out timestamps from the facility
    • A verified signature or stamp from the facility confirming in/out times

How will I know if I received detention and where will I find how much?

Detention compensation will be added onto your original rate, and an updated rate confirmation will be sent to the dispatch emails on file.

If I’m late, do I still get detention?

If you accept a last-minute load and expect to be late, please report your late arrival within the app or to our live operations team at 425-214-1769, option 1. 


Please note that if you call facilities to arrange your own appointments without going through Convoy, you will be forfeiting your claim to detention charges.

 

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