If your location services are not set to "Always" in the Convoy app, the first pop-up in the app will direct you to update your general phone settings. The location access must be set to "Always" while you are on the load to ensure automatic updates, even when the app is running in the background.
Per the rate confirmation sheet, location services must be enabled for the entire shipment, and 4 hours before arriving at the pickup. Enabling location services is also a requirement for earning the QuickPay discount.
To set location services to "Always" on an iPhone, follow these steps below:
1. Open the Convoy App If your location services are not set to "Always", the first screen in the app will direct you to your general phone settings to edit this authorization. |
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2. Open the "Settings" app on your iPhone. |
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3. Within Settings, navigate to the Convoy app. You can do this by searching 'Convoy' at the search bar at the top. |
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4. Select 'Location' |
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5. Tap on the toggle next to "Always" to enable location services. |
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To set location services to "Always" on an Android, follow these steps below:
1. Open the Convoy App If your location services are not set to "Always", the first screen in the app will direct you to your general phone settings to edit this authorization. |
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2. Click on "Settings" Select "Allow" to customize your location settings |
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3. Selecting "Allow" will open your App info. Select "Permissions". |
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4. Enable location so the toggle is highlighted blue instead of Gray. |
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