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What happens if a load is cancelled by the shipper?

Convoy will issue you a Truck Order Not Used (TONU) if you arrived on-time or have an on-time ETA and we are unable to secure a similar load for you.

TONU: $150 (dry van), $250 (running reefers), or the original cost of the shipment if it is less than the TONU rate. Eligible if the shipment is canceled within four (4) hours of the original pickup appointment and the assigned driver arrives on-time or has an on-time ETA.


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