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What if I need to use a lumper service?

Convoy offers hassle-free lumper payments directly in the mobile app. Carriers can request and receive lumper payment codes immediately, with just a few taps on their mobile device - eliminating the time-consuming phone calls and out-of-pocket expenses that can take weeks to be reimbursed. 

Here is how it works:

  1. In the load details page in the Convoy mobile app, carriers select "Support" and "Lumper Fee"
  2. Select "I need to pay - request an EFS code" (if you've already paid for the lumper service, select "I already paid" to get reimbursed)
  3. Enter load and lumper information, and tap "submit request"
  4. Provide the instantly generated EFS code as payment for the lumper service

HF_Lumper_Payments_Process.png

Ensure you keep your lumper receipt and upload it along with your BOL. Failure to provide a lumper receipt may result in a deduction from your shipment payout.

See our how-to video on YouTube for a step by step guide: https://www.youtube.com/watch?v=gmzyMVijx6s

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