Carrier Resource Center

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What goes into the performance score?

 

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Convoy rates and prioritizes carriers based on reliability and app usage. If you want the most business possible, it just takes a few habits:

  1. Only accept loads that you know you can complete. Learn more about cancelling loads and falloff.
  2. Make sure drivers have the app open and location services on for every load.
  3. Make sure drivers arrive on time for pick-up and drop-off.
  4. Drivers or dispatchers need to upload the bill of lading through the app after dropping off the load.

Dispatchers will regularly receive a scorecard email with ratings on each of these habits. Carriers with great scores are higher priority for loads, and carriers with low scores may be removed.

Our team is always happy to help with any questions! 

 

What happens if I don’t meet Convoy’s performance standards?

Convoy Quality Standards:

At Convoy we want to work with the best carriers! We have high quality standards to ensure the best customer service for both our carriers and our shippers. If a carrier is struggling to meet our quality standards they will be notified with what area needs to be improved and given several opportunities to adjust.

If a carrier is still struggling we will place their account on hold for a given time period and potentially remove the carrier from our network. Our goal is to partner with carriers to provide the best service possible.

 

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