What do you need help with?
Savings Programs
TruckYeah Savings
- ★ Discounts of up to $100 per Goodyear tire & No Occurrence Fee Roadside Assistance
- Convoy Trailer Rentals
- How Can Carriers Save on Truck and Trailer Maintenance?
- How Can Carriers Save on ELDs?
- How Can Carriers Save on Trucks and Trailers?
- Convoy TruckYeah Savings, The Most Comprehensive Discount Program In The Industry
Factoring
Fuel Card
Mobile App
Find and Book Loads
Dispatching
- ★ How do I create a saved search?
- 2022 Carrier Performance Updates
- Flexible Trailer Returns
- What if the lane I want doesn’t have any shipments available?
- How can I see power-only loads in the app?
- Dispatch: Assigning and Adding Drivers
Driving
- Why are important shipment details missing from the Convoy app?
- How do I confirm a reefer temperature in the Convoy app?
- Power Only In-App Inspections
- How to Disable Android Battery Optimization
- Why should my phone be plugged in and charging?
- How to Disable Your iPhone's Power Save Mode
Brokerage and Fleet Management
Fleet Management
- Carrier Tracking with Electronic Logging Devices (ELD)
- Power-Only Toll Infractions and Bill Backs
- Power-Only Trailer Bill Backs
- Power-Only Tires and Wheel Inspections
- How do I complete a power-only pre-trip inspection?
- What information can my drivers see?
Brokerage
- ★ What are partner loads and how do carriers book them?
- ★ What are Automated Reloads?
- What are direct-from-shipper loads?
- Late Fees
- What are Convoys' dedicated terms and conditions?
- Convoy Dedicated Freight
Payments and Account Management
Payment
- ★ How do I set up my payment profile to get paid by Convoy?
- ★ What do I do if my BOL is rejected?
- ★ How do I get a 1099 form from Convoy to file my taxes?
- How To Add a Debit Card
- QuickPay Terms and Conditions
- How do I Earn Free QuickPay?
Carrier Standards, Scores & Safety
- ★ Quality App Use Troubleshooting
- ★ Quality Metrics
- ★ FAQ: Carrier Quality Metrics
- ★ Carrier Quality Performance Program
- ★ What are Convoy’s compliance standards?
- On-time Delivery Bonus Eligibility and Program Details
Convoy Basics
Payments
Sign Up as a New Carrier
Working with Convoy
- ★ Truckers Against Trafficking (TAT) Partnership
- Share a Rate FAQ
- What do I do if cargo was stolen?
- How can I reduce the likelihood of cargo theft?
- My Product was Rejected - Now What?
- What photos are needed for rejected product?