Convoy Basics
Working with Convoy
What's the best way to contact support?
All in-transit issues and payment questions will be handled by the broker of record for the load. Using the Convoy app is the best way to get support...
How do I download the Convoy app?
The Convoy app is a platform that connects you to loads from brokers across the nation. With everything done quickly on your smart phone, you’ll spend...
Tips for Cargo Transportation Security
This article is for informational purposes only and does not constitute legal advice or recommendations regarding a particular practice. You are tempo...
What information is needed for rejected products?
When a product is rejected, you must immediately report the problem to the broker of the shipment. Please provide the broker with any information they...
My Product was Rejected - Now What?
When a carrier experiences a product rejection for any reason while delivering a load, you must notify the broker of the load immediately. To notify t...
What photos are needed for rejected product?
The following photos are necessary to prove the product has been rejected. Please provide the necessary photos by uploading them all to the Convoy app...
What are the potential resolutions for rejected product?
The broker of the shipment will work with the carrier and customer to find a resolution for the rejected product. Below is a list of potential resolut...