All in-transit issues and payment questions will be handled by the broker of record for the load.
Using the Convoy Platform app is the best way to get support from the broker of the load.
Open the app and go to the load details page of the active load
Select the Support icon in the upper right-hand corner
From here, you can report a problem to the broker's support team or call the broker's support team directly.
Note: The contact information of the broker is also listed in your emailed rate confirmation for the load.
If you are unable to contact the broker of the load, please reach out to brokersupport@convoy.com.
For app and account based support:
For issues with your Convoy Platform account or app, please email the following:
- Carrier access/login questions: carrieraccess@convoy.com
- Carrier insurance: carrierinsurance@convoy.com
- App issues: carriersupport@convoy.com
- Factoring support and NOA's: factoringsupport@convoy.com
- You can also report an issue with the app or suggest improvements directly in the app by going to the "Services" tab in the bottom menu and selecting "Give Convoy Feedback."