The Convoy Platform enables carriers to find high-quality freight from known brokers across the United States via the Convoy app and carrier web. Brokers post loads on the Convoy Platform, which carriers can bid on and book to keep their trucks full and earning on the lanes they like to run.
Booking a load
How will a carrier know which broker they're booking with?
When viewing a load, the broker of the load will be clearly stated in the Load Details page under “Brokered by ____”.
Is the "Book Now" option available on all loads?
Some brokers may offer a “Book Now” rate and some may not. All loads will have the option to place a bid.
What happens after booking a load?
Carriers will receive an email confirmation that the load has been booked. The load will show in the 'My Loads' tab in the Convoy app. The rate confirmation (ratecon) is viewable from the Documents section of the load. Carriers should not go to pickup before they receive the ratecon. Review 'How to view the Rate Confirmation' for step-by-step instructions on accessing the ratecon.
Hauling a Load
Who do carriers contact if they have in-transit issues while hauling loads?
If carriers or drivers experience in-transit issues while hauling loads, they must contact the broker of the load. The broker’s contact information is available in the app as well as on the rate confirmation. If unable to reach the broker, carriers should loop in brokersupport@convoy.com.
How do carriers track progress for the load?
Drivers must use the Convoy app for tracking, marking progress, and uploading paperwork on every load. Their GPS tracking should be set to "Always" and turned on 4 hours prior to pickup.
Payments and Incidentals
Who pays carriers for completed loads?
Payment will be made via the Convoy Platform and in accordance with the carrier’s payment profile. Carriers using a factoring company are responsible for directing the factoring company to Convoy for payment inquiries (factoringsupport@convoy.com).
What is the incidental policy?
All brokers follow the Convoy Platform’s payment and incidental policies. This means carriers benefit from payment offerings like QuickPay, in-app detention, and in-app lumper codes.
Who is responsible for approving TONU and extra incidental fees associated with partner loads?
The broker is responsible for approving truck orders not used (TONU), layovers, and extra stop fees. Once approved, payment is handled through the Convoy Platform.